General & Website
How to delete my account
How to delete my account

How to delete my account

To delete your account, follow these steps:

  1. Log in to your account here. Choose Continue with Facebook if you signed up via Facebook, and Continue with Google if you signed up via Google.

  2. Go to the dashboard and select Account Settings > Manage Kaleido Account.

  3. Scroll down to the bottom of the page and where it says “If you want to delete your account”, click on “click here”:

4. Enter your password to confirm the deletion of your account. 

Error when trying to delete my account

If you have an active subscription, you will not be able to delete your account. Please cancel your subscription first before deleting your account. 

If you still have questions or problems about deleting your account, contact our Support Team.

What happens next?

Your account will be marked for deletion, and 14 days later, it will be permanently deleted. Once deleted, your account can’t be recovered. If you change your mind within those 14 days, just reach out to us here, and we’ll be happy to help!

What about my data?

Please note, following the deletion of your account, we may retain limited account information for a commercially reasonable time and for as long as we have a valid purpose to do so (for example, to comply with applicable legal, tax, or accounting requirements). To learn more about how we handle your personal data, check our Privacy Policy.

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