Credits & Plans
Can I upgrade/downgrade/cancel my subscription?
Can I upgrade/downgrade/cancel my subscription?

Can I upgrade/downgrade/cancel my subscription?

Yes, you can always upgrade, downgrade or cancel your subscription.

Upgrading/Downgrading

To switch to a different plan:

  1. Go to Credits & Plan in your account profile

  2. Click Change Plan

  3. Click Upgrade / Downgrade / Switch for the plan of your choice

  4. Confirm the change of your plan

Upgrading your plan takes effect immediately: After you confirm, your payment method is charged and the credits and features of your new subscription are available.

If you're downgrading your plan you will not billed immediately. Instead, your current plan stays active until the end of the current billing period, and only then the new plan takes effect. For example, when you downgrade your 200 credits per month plan to the 40 credits per month on June 10, and your next billing date is July 5, then you will be billed for it on July 5. This is also when the new roll over limit applies, so make sure you use the remaining credits until then.

Cancelling

To cancel your subscription:

  1. Go to Credits & Plan in your account profile

  2. Click Cancel Subscription

  3. Confirm your cancellation by clicking Cancel Subscription in the newly opened window again

Your subscription will be cancelled at the end of your current billing period. After that, your account will be downgraded to the Free plan and the remaining credits will be invalidated.

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