What's the Quality Guarantee?
Note: This article only applies to customers with subscription plans of 7,500 credits per month or higher.
Our aim is to provide an automated background removal solution that works for all images. Sounds easy enough, but if you have ever done the job manually you know that there are a lot of challenges and they all depend on the image itself. A photo studio background is easier to remove than a complex background with many details. Hairs are challenging and when it comes to translucent objects or reflections things get really difficult. With artificial intelligence, that's no different.
At the moment remove.bg works for a variety of different images and scenarios. Some users report a 99% success rate, others have 5 out of 6 images working very well. A lot of that depends on the uploaded images and the quality level you require.
The Remove.bg Quality Guarantee eliminates that risk for you: You only pay for images that meet the quality level you have set.
How it works
If you are an existing Business plan customer or are interested in upgrading, here is how it works:
Schedule a call with an integration expert from our team.
Together we collect and process a representative sample set of your image collection with remove.bg. We review the results and you decide which of the images meet your required quality level. We discuss any open questions on specific images or the quality level.
Based on the success rate of the sample set we permanently discount your subscription price. For instance, if the success rate is 97% you get a permanent 3% discount on your Business subscription starting at the next month.
Statistically, this means that you only pay for images that meet your quality criteria.
Note: If we determine the success rate for your specific image set and quality level to be too low for practical purposes, we will look into the reasons and aim to improve, but we will not be able to offer you a discount as part of our Quality Guarantee program.